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Siemens and ServiceNow manage OT assets

Cloud-based software from Siemens that provides transparency for OT (operational technology) devices on the shop floor now connects with the NowPlatform from ServiceNow.

This Software as a Service (SaaS) solution from Siemens enables the recognition, identification, and management of all OT devices to simplify and automate their processes. It makes the status of all OT devices across the network transparent, regardless of manufacturer or device type, using one tool. This functionality extends the NowPlatform, which already provides management of IT assets.

As a result, incidents that could disrupt the production process in industrial plants can be prevented. The tool also allows for planning service tasks, identifying potential security vulnerabilities, and dispatching service personnel without additional manual or time costs. OT assets can now be managed with the same flexibility and interoperability as IT assets.

Dirk Didascalou, CTO digital industries, said: “OT management is 10 years behind IT management. ServiceNow has already mastered IT asset management – and this partnership means opening our ecosystem and leaving behind the silos. By combining the IT expertise of ServiceNow with our OT knowledge, we’re truly putting IT and OT convergence into practice and enabling speed and scale for our shared customers.”

The scalable cloud service extends the Siemens Xcelerator digital business platform and Industrial Operations X interoperable portfolio, which covers the areas of production engineering, execution, and optimization. With Industrial Operations X, Siemens is integrating IT and software capabilities in the area of automation to make production processes more flexible and autonomous.

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