Castrol Virtual Engineer allows the experts to provide assistance when it comes to product selection, clarification of individual product application issues and technical support in the event of any problems or questions. The solution is expected to reduce downtime and costs for industrial companies.
Users are sent a link with which they can connect to the Virtual Engineer service on their mobile phone or tablet, using either a browser or the Castrol mobile app. Via the mobile device’s camera, they can show the Castrol experts their problem. This approach allows the experts to provide instructions and advice directly on-screen. There is also the option of uploading documents, videos and other files, which remain available following the discussion.
